Return Policy

Returns and Exchanges

We want you to be completely satisfied with your acoustic blinds purchase. If you are not satisfied with your order, you may return eligible items within 30 days of delivery for a full refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must:

  • Be in its original, unused condition
  • Be in the original packaging with all tags and labels attached
  • Be returned within 30 days of the delivery date
  • Include proof of purchase (receipt or order confirmation)

Non-Returnable Items

The following items are not eligible for return:

  • Custom-made or personalized items
  • Items that have been installed or used
  • Items damaged due to misuse or improper installation
  • Items purchased during clearance or final sale events

Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service team at info@uniqueieboutique.cv or call +1 (201) 164-7972 to request a return authorization.
  2. Provide your order number and reason for return.
  3. Pack the item securely in its original packaging.
  4. Ship the item to the address provided by our customer service team.
  5. Once we receive and inspect the returned item, we will process your refund or exchange.

Refunds

Refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned item. Shipping costs are non-refundable unless the return is due to our error or a defective product.

Exchanges

If you need to exchange an item for a different size, color, or style, please contact us to arrange an exchange. Exchanges are subject to product availability.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.

Installation Services

If you are not satisfied with our installation services, please contact us within 7 days of installation. We will work with you to resolve any issues or provide a refund for the installation service.

Contact Us

If you have questions about our return policy, please contact us:

Email: info@uniqueieboutique.cv
Phone: +1 (201) 164-7972
Address: 154 W 30th St, New York, NY 10011, USA